Cancellation & Lateness Policy
Please be aware that Beauty by Sarah operates a strict 24 HOUR cancellation policy. Should you be unable to attend your appointment and you fail to allow at least 24 hours notice, the FULL TREATMENT COST will be charged. Beauty by Sarah appreciates that occasionally unexpected situations can lead to the unfortunate need to cancel an appointment. However, short notice cancellations lead to the cancelled appointment slot being unfulfilled, as it is too short notice to offer to alternative clients. This is not only unfair to clients who would have taken an appointment slot given the appropriate opportunity, but also means a loss of income, time, preparation (and in some cases depending on treatment booked) a loss or waste of Beauty by Sarah's products. To help avoid incurring cancellation fees, Beauty by Sarah sends out reminder texts at the beginning of each week detailing a client's treatment date, time and type.
If you are running late for your appointment, please inform Beauty by Sarah as soon as possible. In some circumstances, depending on how late you arrive to your appointment, it may not be possible to carry out your treatment or such lateness may result in a shortened treatment time. Lateness has a knock on effect to subsequent client bookings and the necessary treatment set up time required by Beauty by Sarah. In the case where lateness has resulted in a shortened treatment time or the inability to carry out your treatment, the FULL TREATMENT COST will still be charged.